> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure your office hours and availability

Users can set **Office Hours** to let their customers know about your **Business Timings** and when their conversation can get a response. Once the Chats is successfully [installed](#users-can-set-office-hours-to-let-their-customers-know-about-your-business-timings-and-when-their-conversation-can-get-a-response), you can set up the working hours and availability that will be visible to your website visitors in the Chat widget.

To set your Availability,

* Navigate to **Conversations Icon** on the left menu bar
* Click on **Chats**
* Head to **Inbox Settings** on bottom left.
* Select a **Channel** from the list of the available channels

![Open Chat settings](https://mintcdn.com/salesmate/dHFCJZ3lmK1KTyKH/Screenshot2025-11-14at4.02.14PM.png?fit=max\&auto=format\&n=dHFCJZ3lmK1KTyKH\&q=85\&s=a49d4dd908025c905f8b52ea46d425e0)

* Switch to the **Availability** tab and select the **timezone** in which your team operates

![Select timezone](https://mintcdn.com/salesmate/dHFCJZ3lmK1KTyKH/Screenshot2025-11-14at4.06.59PM.png?fit=max\&auto=format\&n=dHFCJZ3lmK1KTyKH\&q=85\&s=8e3c636f48261f09aa735405c8112242)

* Set your **working hours** from the option available and you can add more **hours** if your team operates in different time zones

![Set working hours](https://mintcdn.com/salesmate/D0SDsJLAyb4u7TIo/chats/configuring-the-salesmate-chats/images/007-set-working-hours-14113952104729.png?fit=max\&auto=format\&n=D0SDsJLAyb4u7TIo\&q=85\&s=e7d649835c02c58710743a79b5c5fb69)

> [!NOTE]
>
> **Note:** By default, the working hours are set to **Weekdays (9 AM - 5PM)** and if you remove all hours then it would mean your team is available 24x7.

* Set the **expected response time** for your customers on how quickly they can get a response from you, choose from the below options:
  * In a few minutes
  * In a few hours
  * In a day
  * Don't show response time

![Set expected response time](https://mintcdn.com/salesmate/dHFCJZ3lmK1KTyKH/Screenshot2025-11-14at4.24.19PM.png?fit=max\&auto=format\&n=dHFCJZ3lmK1KTyKH\&q=85\&s=51e5b3f8fae2fd8737eadec4772c1309)

* Once done, hit the **Update** button to save your changes.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.