> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to include Bot Messages in the Chat?

You can decide if the bot messages should be visible in the Inbox while the visitor/contact is interacting. For example, you have a chatbot that asks for Name, Email, and Phone and you want to monitor any conversations with the bot, If you find a conversation requiring immediate action, you or your teammate can take it over.

To view all ongoing conversations with bots, 

* Navigate to **Conversations Icon** on the left menu bar
* Click on **Chats**
* Head to **Chat Settings** on bottom left

![Open Chat settings](https://mintcdn.com/salesmate/l9lRPUMtxWzQCwQW/Screenshot2025-11-14at6.24.01PM.png?fit=max\&auto=format\&n=l9lRPUMtxWzQCwQW\&q=85\&s=02b6d83cc3a1744ba20fe5e7e9056fca)

* Under **Set up Chats**.
* Click on the **Conversations** tab.
* Enable the option **Include Bot Messages.**
* Hit on **Update.**

![Include bot messages in chat](https://mintcdn.com/salesmate/D0SDsJLAyb4u7TIo/chats/configuring-the-salesmate-chats/images/012-include-bot-messages-in-chat-31630258370713.png?fit=max\&auto=format\&n=D0SDsJLAyb4u7TIo\&q=85\&s=6ce5e6e72fd53f37c1b6d91b20a10b84)


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