> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# View Canned Response Insights

Canned Responses are very handy when it comes to quick messaging, and share quick replies like greeting text, or answers to some common questions.
[Learn more about Canned Responses.](https://support.salesmate.io/hc/en-us/articles/360061360832)

Now you can even view some stats for the canned responses which were sent to customers and the canned responses which got opened by customers. This data plays a major role in reports and analytics to understand more about your customers.

To view a canned response, you need ["Manage Canned Responses" permissions](https://support.salesmate.io/hc/en-us/articles/360058438992), if you have then simply follow the steps:

* Go to **Chat** from the left menu panel.
* Click on **Chat settings** available on the footer of the chat listing column.
* Select **Canned Responses** option in the left sidebar.
* Pick a canned response from the list and click on its name.

![Canned response listing](https://mintcdn.com/salesmate/lFksaO0ddiIhXJPw/chats/insights/images/001-canned-response-listing-31909659911065.png?fit=max\&auto=format\&n=lFksaO0ddiIhXJPw\&q=85\&s=259c0a2b836ff16692b2bfe799b97006)

* !\[]\(./View Canned Response Insights –
  Salesmate\_files/d2580a59-e412-e8d7-3ca1-40c535004f8b)

System will redirect you to the detail page and you'll see the chart.

![Canned response insights](https://mintcdn.com/salesmate/lFksaO0ddiIhXJPw/chats/insights/images/002-canned-response-insights-31909659921049.png?fit=max\&auto=format\&n=lFksaO0ddiIhXJPw\&q=85\&s=011709195c759960c54260c92f7c78e6)

* By default, the chart displays results of last 30 days but you can change that
  by selecting any option provided in the duration.

> [!NOTE]
>
> **Note:** You can also perform edit, archive and unarchive operation on the
> canned response from this screen.


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