> ## Documentation Index > Fetch the complete documentation index at: https://support.getskara.ai/llms.txt > Use this file to discover all available pages before exploring further. # Activating the Skara Chats This guide will help you get started with **Skara Chats**, There are basically 5 easy steps to activate the chats in your account and install its widget on your website but you need to have an admin account first. ### **Topics covered:** * [Install Chats](#install-chats) * [Creating your workspace](#creating-your-workspace) * [Inviting users to the workspace](#inviting-users-to-the-workspace) * [Customizing and Personalizing your Chat](#customizing-and-personalizing-your-chat) * [Installing the Skara Chats on your website](#installing-the-salesmate-chats-on-your-website) ### Install Chats * Activate * [Unified Conversation Inbox](#faqs-how-can-i-install-the-messenger-code-on-the-wordpress-site) to [Install Skara Chats](#installing-the-salesmate-chats-on-your-website) * Select **Skara Chat** and click on the **Install** option. ![Install Salesmate Chats](https://mintcdn.com/salesmate/WwNX1MkLpJgwDIQz/Screenshot2025-11-17at5.24.20PM.png?fit=max\&auto=format\&n=WwNX1MkLpJgwDIQz\&q=85\&s=530473bf0b73b7595f2aece07674f3de) > [!NOTE] > > **Note:** Make sure to check the expiry date mentioned just above the activate button for your trial account of the Chats. ### Creating your workspace Here you need to fill in the following information: * **Workspace name**: It will be visible to your website visitors when they'll start a conversation. * **Team Intro**: Write your welcome message * To adhere to the compliances you would need to accept the "[Terms & Conditions](https://www.salesmate.io/tos/)" and "[Privacy Policy](#faqs-how-can-i-install-the-messenger-code-on-the-wordpress-site)" ![Create your workspace](https://mintcdn.com/salesmate/WwNX1MkLpJgwDIQz/Screenshot2025-11-17at4.34.30PM.png?fit=max\&auto=format\&n=WwNX1MkLpJgwDIQz\&q=85\&s=0181843b6195948d84ff6e83b5f4dd1c) * Select I agree to the "Terms & Conditions" and "Privacy Policy" option once you have read it. * Click on the **Create New Workspace** button. ### Inviting users to the workspace Now you can invite some users to your workspace who will be communicating with your website visitors. It can be done in two ways: * **Invite Everyone to Chat:** This will allow everyone with a chat license to respond to the channel’s conversations ![Invite users to workspace](https://mintcdn.com/salesmate/WwNX1MkLpJgwDIQz/Screenshot2025-11-17at5.30.48PM.png?fit=max\&auto=format\&n=WwNX1MkLpJgwDIQz\&q=85\&s=56ce92ea1d2a61855cba8c82d54de989) * **Invite selected Users:** This will allow only the selected Users with a chat license to respond to the channel's conversations ![Invite selected users to workspace](https://mintcdn.com/salesmate/WwNX1MkLpJgwDIQz/Screenshot2025-11-17at6.00.45PM.png?fit=max\&auto=format\&n=WwNX1MkLpJgwDIQz\&q=85\&s=c4f5634e45a23e06508f89e164e7c8be) * Once you have selected the users for your Chats, you can click on the **Next** button to Setup [Appearance](https://support.getskara.ai/chats/configuring-the-salesmate-chats/configure-chats-appearance.md). ### Customizing and Personalizing your Chat * Here you can customize the appearance of the Chats widget which will appear on your website to the visitors, either you can go with the default settings or [Learn to customize your Chat later](https://support.getskara.ai/chats/configuring-the-salesmate-chats/configure-chats-appearance.md) ![Customize your Chat](https://mintcdn.com/salesmate/lFksaO0ddiIhXJPw/chats/installing-salesmate-chats/images/007-customize-your-chat-31660048473753.png?fit=max\&auto=format\&n=lFksaO0ddiIhXJPw\&q=85\&s=64d8933d270a2ff54a19fed30d1a4174) * Click on the **Finish** button to save your changes. ### Installing the Skara Chats on your website * Here you'll see some code, which you need to copy and paste before the `` tag of every HTML page of your website where you want the chats widget to appear. ![Install Chats code](https://mintcdn.com/salesmate/WwNX1MkLpJgwDIQz/Screenshot2025-11-17at6.28.10PM.png?fit=max\&auto=format\&n=WwNX1MkLpJgwDIQz\&q=85\&s=b87e8a8d09c0f57147dae81d21e1a625) * Click on the **Done** button, and Voila! It's all done. 😃 You are ready to chat with your customers. ### FAQ's **How can I install the messenger code on the WordPress site?** * **SM:** Please follow the below steps to paste the messenger code into your WordPress site. * Login to your WordPress Store * Navigate to the Plugins section * Click on Add New and Search for Skara Messenger from the search bar. * Click on Install Now on the Skara Messenger’s Plugin. * Once it is installed, click on Activate. * Now go to the Salesmate Messenger and enter the Workspace ID, AppKey, and Tenant ID from the [Messenger code](#faqs-how-can-i-install-the-messenger-code-on-the-wordpress-site). You can refer to the detailed guide video below: [YouTube video](https://www.youtube.com/embed/ZMCNAzJGmr8) **How can I install the messenger code on the BigCommerce store?** * **SM:** Please follow the below steps to paste the messenger code into your BigCommerce Store. * Log in to your BigCommerce Store. * From the left panel, Go to the Channel Manager section * Under Storefront, navigate to Scripts. * Click on Create a Script * Now add the Name and Description of the script * Keep the location of the page as Footer * Now select “All Pages,” where the script will be added * Move ahead by keeping the Script Category as “Essential” * Select Script Type as “Script” * Under the Script Content, place the messenger code. * Paste this code in the script content section. * Now update one line of the script below the tenant\_id that is "hide\_default\_launcher: true". This code hides the launcher icon yet keeps the tracking on. You can also refer to the detailed guide video below: [YouTube video](https://www.youtube.com/embed/1_7w1TfdNwU) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.