> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating and Managing Canned Responses

With this article you would be able to speed up your responses with customizable and swift repeatable actions, narrowing down on expected response time.

**Canned Responses** helps rep's to optimize swift replies with a single click, giving you the flexibility to tweak them for a personal experience.

### **Topics covered:**

* [How to Create Canned Responses](#how-to-create-canned-responses)
* [Managing Canned Responses in Folders](#managing-canned-responses-in-folders)
* [Using Canned Responses in Chat](#using-canned-responses-in-chat)
* [Manage Canned Responses](#manage-canned-responses)

### **How to Create Canned Responses**

To create a Canned Response, please follow the below-mentioned steps:

* Navigate to **Conversations Icon** on the left menu bar
* Click on **Chats**
* Head to **Chat Settings** on bottom left

![Chat settings navigation](https://mintcdn.com/salesmate/HdUJmZhzJAWLsUG-/chats/working-with-salesmate-chats/images/029-chat-settings-navigation-31812416039961.png?fit=max\&auto=format\&n=HdUJmZhzJAWLsUG-\&q=85\&s=63f090ac5264f0e4625cd4d87cb1ad0c)

* Select **Canned Responses** in the settings menu
* Click to **Create + New Response**

![Create new canned response](https://mintcdn.com/salesmate/HdUJmZhzJAWLsUG-/chats/working-with-salesmate-chats/images/030-create-new-canned-response-31813663539353.png?fit=max\&auto=format\&n=HdUJmZhzJAWLsUG-\&q=85\&s=55151f2f18f2820c38f722c81b637670)

* Provide the **Title** and **Response Message**
* Choose the **Folder** if you want to categorize or group canned responses.

![Canned response creation](https://mintcdn.com/salesmate/HdUJmZhzJAWLsUG-/chats/working-with-salesmate-chats/images/031-canned-response-creation-31813646755993.png?fit=max\&auto=format\&n=HdUJmZhzJAWLsUG-\&q=85\&s=e547e5c41f6f648dfb5663d87fded679)

* Hit **Save**

> [!NOTE]
>
> * While you provide a **Title** in the Canned Response, make sure it has proper reference as it will be the primary way your teammates will **search** for, **share** and use **Canned Responses**, so make it more clear and concise.
> * You can apply **attributes** e.g. \{\{Contact.name}} to address your Customers and Leads, Salesmate offers Merge Fields for all available Custom Fields in the account.
> * The content is not sent immediately when you apply the Canned Responses, so you’ll always have the opportunity to customize it further.

### **Managing Canned Responses in Folders**

* Canned Responses can be organized in different folders to avoid clutters and provide better visibility while selecting the required saved reply, reducing the search efforts.

Follow the below-mentioned steps to Create Folders:-

* Under Canned Responses, Select **Folder** Dropdown
* Click on "**Create a New Folder**"

![Create new folder for canned responses](https://mintcdn.com/salesmate/HdUJmZhzJAWLsUG-/chats/working-with-salesmate-chats/images/032-create-new-folder-for-canned-responses-31813663574681.png?fit=max\&auto=format\&n=HdUJmZhzJAWLsUG-\&q=85\&s=4a06c75eb3cb5b0a097e68f306fc5799)

**Using Canned Responses in chat** For effective and fast response paste one of the **Canned Responses** during the chat conversation, it will help your team save abundant time and typing constraints.

* Users can type the **\symbol** in the **Reply** field to quickly find the reply that fits the context.

* Alternatively, you can hit the corresponding **Canned Responses** label and search through all of your saved responses.

![Using canned responses in chat](https://mintcdn.com/salesmate/HdUJmZhzJAWLsUG-/chats/working-with-salesmate-chats/images/033-using-canned-responses-in-chat-31813935435289.png?fit=max\&auto=format\&n=HdUJmZhzJAWLsUG-\&q=85\&s=df1cb52b2a11ae9fe56f89c9df9859fd)

### **Manage Canned Responses**

Canned Responses can be **Edited** or**Archived** as and when needed by following the below steps :

* Go to **Chats**
* Click on **Chat settings**-**Canned Responses**
* Hover over **Actions** Menu against the Canned Response
* Hit **Edit** or **Archive** as Required

![Manage canned responses](https://mintcdn.com/salesmate/HdUJmZhzJAWLsUG-/chats/working-with-salesmate-chats/images/034-manage-canned-responses-31813935468569.png?fit=max\&auto=format\&n=HdUJmZhzJAWLsUG-\&q=85\&s=3d4d55f2b56255196ce69e2464126348)

> [!NOTE]
>
> **Note:** You can only create and manage Canned Responses if you have the
> [permission to "Manage Canned
> Responses"](https://support.salesmate.io/hc/en-us/articles/360058438992)
> otherwise you can only use canned responses.


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