> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Link or Unlink Contact from the Unified inbox Conversation

With the Unified inbox feature, you can now automatically associate a contact whenever a visitor initiates a chat. Similarly, you can also disassociate a contact from a conversation when necessary

**Topics covered:**

* [How to Link a Contact](#how-to-link-a-contact)
* [How to Unlink a Contact](#how-to-unlink-a-contact)

### How to Link a Contact

* Click on the **Unified inbox** option from the left menu bar

![Salesmate chat navigation](https://mintcdn.com/salesmate/zw3GHEAYK8WgsHKr/Screenshot2025-11-17at2.53.24PM.png?fit=max\&auto=format\&n=zw3GHEAYK8WgsHKr\&q=85\&s=8e9fcb9e40122216c7d7c89f2563c12c)

* Select the Chat that you wish to link the Contact for and click on Link Contact
* You can either select a Contact to Link with the Conversation or simply create a New Contact

![Link contact from chat](https://mintcdn.com/salesmate/zw3GHEAYK8WgsHKr/Screenshot2025-11-17at2.58.55PM.png?fit=max\&auto=format\&n=zw3GHEAYK8WgsHKr\&q=85\&s=c628bbb47965575c6ea292a49ee54630)

### How to Unlink a Contact

* Navigate to the **Conversation** Icon on the left menu bar
* Click on the\*\*Unified inbox \*\* option 

![Salesmate chat navigation](https://mintcdn.com/salesmate/zw3GHEAYK8WgsHKr/Screenshot2025-11-17at2.53.24PM.png?fit=max\&auto=format\&n=zw3GHEAYK8WgsHKr\&q=85\&s=8e9fcb9e40122216c7d7c89f2563c12c)

* Select the **Chat** that you wish to **unlink the Contact**
* Go to the **Contacts Widget** on the right and click on the **Actions** button
* Select **Unlink Contact** from the dropdown

![Unlink contact from chat](https://mintcdn.com/salesmate/zw3GHEAYK8WgsHKr/Screenshot2025-11-17at3.02.35PM.png?fit=max\&auto=format\&n=zw3GHEAYK8WgsHKr\&q=85\&s=8b654fe6000af6355c2a8431246fceac)

* Confirm the Action to continue to disassociate the Contact from the conversation

![Unlink contact confirmation](https://mintcdn.com/salesmate/zw3GHEAYK8WgsHKr/Screenshot2025-11-17at3.04.21PM.png?fit=max\&auto=format\&n=zw3GHEAYK8WgsHKr\&q=85\&s=b111390bd4c6c2bc6e1102622afc4a26)


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