> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Start conversations via email

* You can use Skara Unified inbox to support the traditional ticketing system too. You can forward your support queries to Chats default email address and it will auto-create the conversations inside. The users can reply to those conversations and the customer will receive those replies via email in the form of a chat conversation.

### Where to find the Chat inbox email address?

* Navigate to **Conversations Icon** on the left menu bar
* Click on **Chats**
* Head to **Chat Settings** on bottom left\*\*.\*\*

![Chat settings navigation](https://mintcdn.com/salesmate/aO_HXIaHSYKHRI5z/chats/working-with-salesmate-chats/images/054-chat-settings-navigation-31825891532825.png?fit=max\&auto=format\&n=aO_HXIaHSYKHRI5z\&q=85\&s=c4665841cca481195c8a34fced0b96b4)

* Click on the **Email Forwarding** option in the left sidebar,
* You can click to copy that email address and set up a forwarding rule inside your email account to auto-create conversations for every email you receive on your email account.

![Chat inbox email address](https://mintcdn.com/salesmate/aO_HXIaHSYKHRI5z/chats/working-with-salesmate-chats/images/055-chat-inbox-email-address-31825891543833.png?fit=max\&auto=format\&n=aO_HXIaHSYKHRI5z\&q=85\&s=3b1f8b7e32d618bbfaccafec345728c6)

> [!NOTE]
>
> **Notes:**
>
> * The subject of the email becomes the conversation's title when a conversation is created.
> * The body of the email becomes the conversation message.
> * If you have disabled the attachments then any attachments associated with the email will be dropped.
> * Avoid company's email addresses getting added to a conversation by adding them to [ignore list](https://support.salesmate.io/hc/en-us/articles/4407250022029).


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