> ## Documentation Index
> Fetch the complete documentation index at: https://support.getskara.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Using notes and mentions inside Unified Inbox conversations

### Notes are used for the internal purpose to discuss cases with your teammates. You can use mentions inside notes to raise a question, send a reminder, or make your teammates aware of the last point of discussion.

### Mentioning a teammate or user inside a note

* Just type "**@**" to see the list of users and teams, and then you can choose them accordingly. The mentioned users and members of mentioned teams will receive a push or email notification alert based on their preferences.
* In Unified inbox, you can add a note to a conversation.

![Using notes and mentions inside Chat conversations](https://mintcdn.com/salesmate/aO_HXIaHSYKHRI5z/chats/working-with-salesmate-chats/images/053-using-notes-and-mentions-inside-chat-conversations-31907140461465.png?fit=max\&auto=format\&n=aO_HXIaHSYKHRI5z\&q=85\&s=2961f9301a5c14c37df1e01f0b31bbe2)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.